Privacy Policy

Zetbas Privacy Policy — protecting your information

Your personal information is completely safe at Zetbas. What information we collect, how we use it, and how we keep it secure — everything is transparently explained in this privacy policy.

Last updated: January 2026
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Transparent data policy
Why at Zetbas your Data Secure

We are committed to protecting your privacy through both technology and policy

End-to-end encryption

Every transaction and personal information is secured with 256-bit SSL encryption. No third party can read or use your data.

Restrictions on Data Use

Zetbas uses your information only for service provision, identity verification, and legal obligations. It is never given to third parties for advertising.

Sale of Data Prohibited

Your name, phone number, address, or any other personal information is never sold or transferred to any third party.

Secure Data Storage

All your information is stored on secure servers. Server security is ensured through regular security audits and updates.

Control of your information

You can request to view, edit, or delete your stored information at any time. You have full control over your data.

Marketing Opt-Out

If you do not wish to receive promotional messages from Zetbas, you can opt out at any time. You have the option to customize your communication preferences.

1 Introduction & Applicability

Welcome to Zetbas. This privacy policy applies to all members and visitors using the Zetbas platform. This policy explains how Zetbas collects your personal information, why we collect it, how we use it, and how we keep it secure.

By registering on or using the Zetbas platform, you agree to this privacy policy. We recommend reading this policy in full before using the platform. We believe transparency is the greatest security — which is why our privacy policy is written in clear and understandable language.

This privacy policy applies to the Zetbas website, mobile app, and all related services.

2 What information we collect

Zetbas collects only the information necessary to provide services, ensure security, and fulfill legal obligations. We do not collect unnecessary information.

Directly provided information

  • Name, date of birth, and contact details provided at registration
  • Documents submitted for identity verification (KYC)
  • Payment method details (full card numbers are not stored)
  • Information provided when contacting support
  • Information provided when participating in promotions or surveys

Automatically collected information

  • IP address and device information (operating system, browser)
  • Logs of browsing and gaming activity on the platform
  • Login time, location & session information
  • Information collected through cookies and tracking technologies

Zetbas never asks for your password, full card number, or OTP via email or chat. Be cautious if you receive such messages.

Data Types Purpose of collection Retention period
Identity Information KYC verification and account security 5 years after account closure
Transaction information Financial records and audits 7 years after account closure
Gaming Logs Dispute Resolution & Fairness Verification 3 years
Device & IP Information Security & Fraud Prevention 1 year
Support conversations Service quality improvement 2 years

3 How we use information

Zetbas uses your information only for specific and legitimate purposes. We never misuse your information and do not use it beyond the purposes for which you provided it.

  • Account management: To create, verify, and manage your account.
  • Service delivery: For gaming services, deposit and withdrawal processing, and customer support.
  • Security Assurance: To prevent fraud, money laundering, and unauthorised access.
  • Legal compliance: To comply with regulatory requirements and legal obligations.
  • Service improvement: To improve platform functionality and enhance the user experience.
  • Contact: To send important updates, security notices, and (where consent has been given) promotional communications.
  • Dispute Resolution: To resolve gaming disputes or complaints related to transactions.

Zetbas never sells your information to advertising companies or shares it with marketing partners.

4 Data Sharing & Third Parties

Zetbas does not sell or transfer your personal information to third parties. However, in certain limited cases, information sharing may be necessary, as clearly outlined below.

Cases where information may be shared

  • Service Providers: With trusted partners for payment processing, KYC verification, and technical services, subject to strict confidentiality agreements.
  • Legal obligations: In response to court orders, regulatory authority directives, or lawful requests from law enforcement agencies.
  • Security Threats: To the relevant authorities to prevent fraud, money laundering, or other illegal activity.
  • Business Changes: In the case of a company merger or acquisition, the new party will be equally bound to comply with the same privacy policy.

Your information is not shared with anyone for any reason other than the cases mentioned above. Every service provider partner is contractually obligated to comply with Zetbas privacy standards.

5 Cookie Policy

Cookies and similar technologies are used on the Zetbas platform. Cookies are small text files stored on your device that help improve your experience.

Types of cookies we use

  • Essential cookies: Essential for login sessions, security & core platform functionality. Cannot be disabled.
  • Functional cookies: To remember your language, theme, and preferences. These are optional.
  • Analytics Cookies: For platform usage analysis and improvement. Does not identify individuals personally.
  • Security Cookies: Used to detect fraudulent activity and bots.

You can control cookies through your browser settings. However, keep in mind that if you disable essential cookies, some platform features may not work properly.

6 Data Protection Measures

Zetbas implements industry-leading security measures to protect your information. We safeguard your data through both technical and organizational means.

  • 256-bit SSL/TLS encryption — on all data transfers
  • Data stored on servers with AES-256 encryption
  • Firewall & Intrusion Detection System
  • Regular security audits and penetration testing
  • Strict role-based permission controls for data access
  • Regular data security training for staff
  • 24/7 security monitoring team
  • Rapid response plan in the event of a data breach

In the event of a security incident, we will notify affected members within 72 hours and take the necessary action.

7 Your rights

As a Zetbas member, you have important rights over your personal information. Zetbas respects and helps implement these rights.

  • Right to Access: You can find out what information we hold about you.
  • Right to correction: You may request the correction of any inaccurate or incomplete information.
  • Right to Erasure: You may request the deletion of your data under certain circumstances.
  • Right to Restrict Processing: In some cases, you can request to limit information processing.
  • Data Portability: You can request your information in a portable format.
  • Right to object: You may object to the use of your data for specific purposes.
  • Marketing Opt-Out: You can opt out of promotional communications at any time.

Contact the support team to exercise these rights. Requests will be responded to within 30 days of receipt. However, in some cases, information retention may be mandatory due to legal obligations.

8 Children's Privacy

Zetbas strictly prohibits registration and platform use by anyone under 18 years of age. We do not knowingly collect information from minors.

  • An age verification process is in place at the time of registration.
  • Any data relating to a minor that enters our system will be deleted immediately.
  • Parents can contact support with concerns regarding their child's information.
  • We recommend using parental control software to prevent access by minors.

9 Third-Party Links & Services

The Zetbas platform may occasionally use third-party services or technologies, such as payment gateways or identity verification services. These services have their own privacy policies.

  • Zetbas uses only trusted and secure third-party services.
  • You will be informed before your data is shared with any third-party service.
  • For third-party privacy policies, please contact the relevant organisation directly.
  • Zetbas is not responsible for third-party use of information, but we exercise care in selecting trusted partners.

Any third-party service provider is contractually bound to comply with Zetbas data protection standards.

10 Privacy Policy Changes

Zetbas may update this privacy policy as needed. If significant changes are made to the policy, you will be notified through the following methods:

  • The "Last updated" date at the top of this page will be changed.
  • For significant changes, a notification will be sent to your registered email address.
  • A notification of changes may be displayed when you log in to the platform.

Continued use of the platform after a new policy is published will be considered acceptance of the updated Privacy Policy. If you object to the changes, you may request to close your account.

11 Contact & Complaints

If you have any questions or concerns about our Privacy Policy, or wish to exercise your data rights, please contact our support team. We are always committed to protecting your privacy.

  • Email: [email protected]
  • Live Chat: 24/7 live chat support is available on the platform.
  • Response time: Requests will be responded to within 30 days of receipt.

We take any complaints about your privacy seriously and work to resolve them quickly.

General FAQ

Answers to the most frequently asked questions from members about our Privacy Policy

No, Zetbas never sells your personal data to third parties. We only share limited data with trusted partners for the purposes of service delivery, security, and legal compliance, and they are bound by strict confidentiality agreements.

You can view and edit most information yourself by logging into your account settings. For changes to KYC-related information, contact support via live chat or email. Requests will be responded to within 30 days of receipt.

Even after account closure, certain information is retained for a specific period due to legal obligations. For example, transaction records are kept for 7 years and identity information for 5 years. After this period, information is securely deleted.

You can disable promotional messages from the "Notification Preferences" section in account settings. Additionally, there is an unsubscribe link at the bottom of every email. You can also opt out of marketing by contacting support.

Zetbas uses 256-bit SSL encryption, AES-256 data storage encryption, and 24/7 security monitoring. Regular security audits and penetration testing are conducted. However, for personal security, keep your password strong and never share it with anyone.

When significant changes are made to the Privacy Policy, this page will be updated with a new date and a notification will be sent to your registered email. For important changes, a notification may also appear when you log in to the platform.
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Your information Secure, start now

At Zetbas, your privacy and security are our top priority. Register with confidence and enjoy a safe gaming experience.

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